Returns Policy

30‑Day Returns

We offer a 30‑day return policy. You have 30 days from the date you receive your item to request a return.

To start a return, email us at info@lava-lite.co.uk. Returns must be sent to:

[INSERT RETURN ADDRESS]

Items sent back without requesting a return first will not be accepted.

Return Eligibility

Your item must be:

• In the same condition you received it

• Unused and unopened

• In its original packaging

• Returned with proof of purchase

Return Shipping Costs

We do not supply prepaid return shipping labels. For non‑faulty or change‑of‑mind returns, customers are responsible for arranging and paying for their own return postage.

If your item is faulty, damaged, or incorrect, we will cover the return cost and provide instructions on how to proceed.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and make it right.

Non‑Returnable Items

We cannot accept returns for:

• Sale items

• Gift cards

If you’re unsure whether your item qualifies, please contact us.

Exchanges

To exchange an item, return the original item first. Once the return is accepted, you can place a new order for the item you want.

EU 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be returned unused, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at info@lava-lite.co.uk.